FAQs

General FAQs

  1. What is Hitrendz?

    • Hitrendz is your go-to online store for top-quality, trend-setting products in the UK, covering categories like apparel, tech accessories, kitchen gadgets, and more.

  2. How can I contact customer service?

    • You can reach our customer service team via email at support@hitrendz.com or through our contact form on the website. We aim to respond within 24 hours.

  3. Where do you ship?

    • We currently ship within the United Kingdom. International shipping may be available in the future.

Shipping & Delivery

  1. What are your shipping options?

    • We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location.

  2. How long will my order take to arrive?

    • Orders typically ship within 1-3 business days. Standard shipping usually takes 3-5 business days, while express shipping is faster.

  3. Can I track my order?

    • Yes! Once your order has shipped, you will receive a tracking number via email to monitor its progress.

Returns & Exchanges

  1. What is your return policy?

    • We offer a 30-day return policy for unused items. Please refer to our Returns page for detailed instructions.

  2. How do I initiate a return or exchange?

    • To start a return or exchange, please contact our customer service team, and they will guide you through the process.

Product Information

  1. How can I find the right size?

    • We provide a sizing guide on each product page to help you choose the right size. If you’re unsure, feel free to reach out for assistance.

  2. Are your products Eco-friendly?

    • We prioritise sourcing products that are environmentally conscious. Check individual product descriptions for specific details.

Payment & Security

  1. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

  2. Is my payment information secure?

    • Yes, we use industry-standard encryption and secure payment gateways to protect your information.

Account & Privacy

  1. Do I need to create an account to make a purchase?

    • No, you can check out as a guest. However, creating an account offers benefits like faster checkout and order tracking.

  2. How do you protect my privacy?

    • We take your privacy seriously. Please read our Privacy Policy for details on how we handle your information.“


Have a question? Our team is ready to help! Reach out to us at support@hitrendz.com and we’ll get back to you within 24 hours.